Troubleshooting & Frequently Asked Questions
General app questions
Why isn't the trend line appearing on my progress graph?
To generate a trend line, the system needs at least two data points. Once you log a second score for an outcome measure, the blue trend line will automatically connect them to show the direction of progress.
My clinic logo looks blurry or cut off. What should I do?
For the sharpest appearance, ensure your logo is a square file (1:1 aspect ratio) and approximately 200px × 200px. If your logo is very wide, try adding some white space above and below it in a photo editor before uploading.
Can I change a patient's ID after I've created it?
To maintain our Zero-PHI security logic, Patient IDs cannot be edited once saved. If you made a typo, simply delete the ID and create a new one.
Treatment plans & generation
The generated plan is too long or short. How do I fix it?
Smart Generate uses the "Timeline" you provide in the prompt as its primary guide. If the result isn't quite right, you don't have to start over — just click Edit Plan and manually adjust the Weeks in each phase to fit your clinical judgment.
How do I save a plan I just built as a template?
Currently, templates must be built in the Templates tab. If you find yourself building the same manual plan frequently, we recommend taking two minutes to recreate it as a template so it's available for all future patients.
Sharing & privacy
Is the Patient Portal link HIPAA/PIPEDA compliant?
Yes. Because ClinikaPath uses a Zero-PHI (Personal Health Information) approach, no names, birthdays, or initials are stored on our servers or displayed in the portal. The "link" is an encrypted path to an anonymous identifier (e.g., PT-4321), making it a secure way to share clinical data.
What happens if I accidentally delete a plan?
Deletion is permanent. If you delete a plan, the data is wiped from our database to ensure privacy.
Billing & account
How do I cancel my subscription?
Navigate to Settings > Subscription and click Manage Subscription. This opens your secure Stripe portal where you can cancel or pause your plan at any time. You will retain access to your data until the end of your current billing period.
How do I add a second clinic location?
At this time, ClinikaPath is optimized for a single clinic identity per account. If you operate multiple locations with different branding, you would currently need separate accounts to keep the logos and clinic details distinct.