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    Templates & Automation

    Understanding Care Plan Sections

    Every care plan is assembled from reusable section blocks. Here's what each family of sections does and how to edit it in the Care Plan Builder.
    11 sections
    ~8 min
    Updated April 2026

    How sections work

    A care plan is assembled from stackable section blocks. Each block shows the patient-facing preview on top, with a collapsible EDIT · SECTION NAME panel underneath where you change the content.

    • Hover between two blocks to reveal + add section and insert a new one at that exact position.
    • Use the up / down arrows inside a block to move it, and the trash icon to remove it.
    • Nothing is committed until you press Create template (or Update) — watch for the Unsaved changes badge in the header.

    1. The outline: your whole plan at a glance

    The numbered Outline panel on the left lists every section in the order your patient will read them — in this example all twelve, from Assessment Expectations through to Barriers.

    • Click any entry to jump straight to that block on the page.
    • The Layout button controls page size and margins (e.g. Letter · 1.5 cm) and shows the live page count.
    • Internal note (optional) at the top is for your team only — it never appears on the patient's copy.
    Care Plan Builder outline panel listing all twelve sections of a template

    2. Adding sections: the picker

    + add section opens a searchable picker grouped into categories:

    • Quick add — the four most-used blocks (Assessment Expectations, Milestones / Phases, Treatment 2.0, Referral to Other Providers).
    • Goals & assessment — the clinical narrative blocks: Assessment Expectations, Clinical Findings / Working Diagnosis, Patient Goals, Milestones / Phases.
    • Patient educationYou Will Learn(education topics covered during care) and You Will Need(items the patient should have on hand).
    • Treatment & logisticsTimeline Matrix (visit cadence over time), Treatment 1.0 (single-column checklist of treatment approaches), Treatment 2.0 (multi-column checklist grouped by category, e.g. Exercises) and Referral to Other Providers.
    • Other & custom — Barriers plus fully custom blocks: Custom Dropdown, Custom Title + Note (vertical or horizontal), Custom Checkboxes, Text Box Only and Title Only.

    Start typing in Search sections… to filter the list instead of scrolling.

    Section picker showing Quick add and Goals & assessment categories
    Quick add and Goals & assessment
    Section picker showing the Other & custom category with custom block types
    Other & custom, including custom blocks

    Custom blocks are your escape hatch

    If none of the built-in sections fit, Custom Title + Note and Custom Checkboxes let you invent your own section with your own wording — they behave exactly like the built-in text and checklist blocks.

    3. Rich-text sections

    Four sections share the same simple rich-text editor: Assessment Expectations, Clinical Findings / Working Diagnosis, You Will Learn and You Will Need.

    Every one of them gives you the same toolbar:

    • Bold, italic and underline
    • Bulleted and numbered lists
    • Text colour
    • Left, centre and right alignment

    Because they only differ by heading, pick the one whose title matches the message you want to give the patient.

    The four rich-text blocks

    • Assessment Expectations — what will happen during the assessment so the patient arrives prepared.
    • Clinical Findings / Working Diagnosis — your summary of what you found, in plain language.
    • You Will Learn — the education takeaways of the plan.
    • You Will Need — equipment, home-exercise habits or lifestyle commitments required to succeed.
    Assessment Expectations section with rich-text toolbar
    Assessment Expectations
    Clinical Findings / Working Diagnosis section with rich-text toolbar
    Clinical Findings / Working Diagnosis
    You Will Learn section with rich-text toolbar
    You Will Learn
    You Will Need section with rich-text toolbar
    You Will Need

    4. Patient Goals

    Patient Goals is a two-field variant of the rich-text family, so the question and the answer stay separate:

    • Goal prompt — the question shown in italics above the answer, e.g. “If I was feeling 100%, what would I be doing right now?”. Reword it to suit your clinic.
    • Default goal text — optional starter text that pre-fills every plan built from this template. Leave it blank to make the clinician write it fresh each time.
    Patient Goals section with editable goal prompt and default goal text fields

    5. Milestones / Phases

    Milestones give the patient lettered checkpoints (A, B, C…) on the road to recovery.

    • Each row has a short letter badge and a description field.
    • The circle on the left marks the milestone as reached — useful when you review the plan with the patient.
    • + Add milestone appends a new row; the trash icon removes one.

    Milestones answer “what comes next?”, while the Care Journey below answers “when?”.

    Milestones / Phases editor with lettered milestone rows and add milestone button

    6. Care Journey: three ways to show the same phases

    The Care Journey block turns your plan into numbered phases with week ranges. One Layout switch changes how it is presented — the content stays the same.

    • Phase map — side-by-side cards, best for a plan with two or three clear stages.
    • Vertical — a compact numbered list, best when the plan sits alongside other sections.
    • Week ruler — a progress bar across the whole timeline; it hides the focus text to stay compact.
    Care Journey phase map layout with three side-by-side phase cards
    Phase map layout
    Care Journey vertical layout as a numbered list of phases
    Vertical layout
    Care Journey week ruler layout shown as a progress bar
    Week ruler layout

    Editing a Care Journey phase

    Each phase row in the edit panel carries:

    • Number, name (e.g. “Calm & protect”) and week range (“Weeks 1–2”).
    • Focus text — one line describing the goal of the phase.
    • Frequency plus an optional custom cadence for anything the dropdown can't express.
    • Status — Current or Upcoming, which highlights where the patient is today.
    • Checkpoint — toggles the reassessment target icon on that phase.
    • Arrows reorder the phase; the trash icon deletes it.
    Care Journey phase editor showing week range, focus text, frequency, status and checkpoint controls

    7. Timeline Matrix

    The Timeline Matrix is a week-by-week grid of visits — the practical companion to the Care Journey.

    • Weeks shown sets how many columns appear; the last one is displayed as “8+”.
    • Rows default to # in-clinic visits and # virtual visits; rename them or use + Add row for anything else you track.
    • Cells accept numbers or short codes (e.g. V for vacation).
    • Click the target icon above a week to mark it as a reassessment checkpoint.
    • Legend (optional) — add code = meaning entries so the patient understands your codes.
    Timeline Matrix with weeks across the top and in-clinic and virtual visit rows
    The grid and its weeks-shown setting
    Timeline Matrix legend editor with V = Vacation and R = Rest entries
    Add row and the optional legend

    8. Checklist sections

    Four sections share the same checklist mechanics: a list of tickable options you can rename, delete with the red trash icon, and extend with + Add treatment option. Ticking an option includes it in that patient's plan.

    • Treatment 1.0 — one flat list (“Treatments will consist of”). Simple and quick.
    • Treatment 2.0 — the same list split into named columns such as Exercises, Hands-on and Modalities. Rename any column heading, add options per column, or use + Add column for a new category.
    • Referral to Other Providers — family physician, massage therapist, chiropractor and so on, with an Other recommendations free-text box underneath.
    • Barriers — time, cost, motivation, pain, transportation: the obstacles to discuss openly with the patient.
    Treatment 1.0 single-list checklist editor
    Treatment 1.0 — a single list
    Treatment 2.0 multi-column checklist editor with Exercises, Hands-on and Modalities columns
    Treatment 2.0 — grouped columns
    Referral to Other Providers checklist editor
    Referral to Other Providers
    Barriers checklist editor with time, cost, motivation, pain and transportation
    Barriers

    1.0 or 2.0?

    Use Treatment 1.0 when a single short list is enough, and Treatment 2.0 when you want the patient to see how the care is balanced across categories. Don't use both in the same template.

    Quick tips for clinic owners

    • Build your section order once inside a template — every plan you assign then starts from the same structure.
    • Group the narrative sections (Assessment Expectations, Clinical Findings, Patient Goals) at the top, then the timeline sections, then the checklists.
    • Keep patient-facing wording plain: the document is read by your patient, not another clinician.
    • Changes are only saved when you click Create template or Update — watch for the “Unsaved changes” badge.

    Still need help?

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